Frequently Asked Questions

Due to high demand, at this time we prioritize seasoned clients who have at least 2 years prior Amazon selling experience and can immediately begin shipping at least 500 units weekly. However, exceptions can be made on a case by case basis.

We do, however in a very limited capacity. This allows us to work in the most optimal manner. Having User Permissions access will allow us to print our own product labels, enter weight, expiration dates, print shipping labels, then complete shipment. 

This means your items will get shipped out a lot quicker and you will have more time for sourcing more products or even relaxing on a worry free vacation knowing that your product is moving whether you are home or not. Click here to find out more.

No. You will not be charged for anything until we have begun prepping your product. We also do not charge a monthly fee. However, we ask that our clients send at least 500 items weekly to maintain services.

No. All the prices listed on our price page are the rates for which we charge. However, we understand that further clarification is sometimes required and we do our best to make the corrections, but we like to keep the pricing scales as they are.

You provide your business information and we create a Terms of Service Agreement (a document that states prices and requirements, just in case the website changes). We will then be given user permission to the seller central account and then we are ready to accept your product.

That sometimes happens, and it is unfortunate. However, we are not responsible for holding your items indefinitely while you sort it out. We have a three week holding policy, after which time, you must either get it resolved with Amazon, get an RMA from your supplier, or we ship it back to your address at your cost.

We get you, our box and poly bag fees can add up if you know that you are going to need them regularly. Our price list was never intended to be a order supply store, just a set price we included when you were in a bind.

In these instances, we encourage our clients to buy the materials themselves and ship them to us. This ensures that we always have plenty of what you need, not just what is available, and you can control how much you spend on these materials.

Rest assured! We never, EVER, use your supplies on another clients order. They are put away on a shelf picked out just for you, sitting patiently for the day that your amazing product will give them a purpose.

Absolutely not, as long as there are no major issues that arise, we shouldn't need to communicate too often. This benefit is part and parcel with hiring a prep service, the freedom to come and go as you wish.

While we have a very knowledgeable staff and have have had prior experience with Amazon selling, our company's first priority is to our clients and their needs. We would never dream of scalping suppliers or completing with you on Amazon. Which is why we do not have our own seller central account. Also, rest assured that nothing you ship to us will ever be discussed with our other clients.

We pride ourselves in moving product through our warehouse in a timely manner. Therefore, we do not offer long term storage.

However, unconfirmed items that cannot be shipped to Amazon may be held for up to three weeks until the client gets un-gated or is able to be returned. (Unconfirmed items are characterized as items that do not have a listing on Amazon and cannot yet be shipped to the FBA warehouse)

We can see how it's tempting to try to get to the next tier. However, our tier system is designed to entice high volume sellers to ship more product each week, not low volume sellers trying to get to the next tier to avoid higher fees.

We've been around long enough to know when someone trying to do this, and it's not something that we encourage. Besides, we like to have items get through our warehouse quickly and we don't store items for extended periods of time.

If you are just looking to avoid FBA storage fees, we are not a good fit for you. We understand seasonal FBA space limits, and we try to accommodate. But if you are going to be consistently short on space and will need us to house your product, we suggest you look elsewhere.